Responsible Gaming at q99
q99 is committed to providing a safe, fair, and enjoyable environment for every player in Bangladesh. Gambling should always be a form of entertainment — never a source of financial stress or harm.
At q99, responsible gaming is not a policy checkbox — it is a core part of how we operate. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and every other corner of Bangladesh, gambling on q99 is a recreational activity enjoyed within personal limits. We want to keep it that way.
This page outlines the tools, resources, and practices that q99 has put in place to help players stay in control. Whether you are a new player exploring casino games for the first time or a seasoned sports bettor following BPL and T20 matches, we encourage you to read through this guidance and make use of the features available to you.
q99 does not encourage players to gamble beyond their means. We will never use marketing tactics designed to pressure players into depositing more than they can afford, and we actively promote the use of player protection tools available within every q99 account.
Your Protection Tools
Six built-in features to help you stay in control of your q99 experience
Set a daily, weekly, or monthly deposit ceiling on your q99 account. Once your chosen limit is reached, no further deposits can be made for that period. Limits take effect immediately when lowered, and increases require a mandatory cooling-off period before coming into force — so you always have time to reconsider.
Decide in advance how long each gaming session on q99 should last. When your session limit expires, you will receive a notification and the option to end your session. Time limits are a simple but effective way to prevent extended play that can blur the boundary between entertainment and compulsive behaviour.
If you feel you need a short break from the q99 Platform, you can activate a time-out period ranging from 24 hours to 6 weeks. During a time-out, your account remains open but you cannot log in, place bets, or make deposits. Your account balance and any pending withdrawals are preserved.
For players who feel that gambling is becoming a serious problem, q99 offers a self-exclusion option. Self-exclusion closes your q99 account for a minimum period of six (6) months, during which you will be unable to register a new account or receive any promotional communications from q99. This is a firm commitment and cannot be reversed during the exclusion period.
Transparency is key to responsible play. q99 allows you to request a statement of your gambling activity at any time, showing your total deposits, withdrawals, wagers placed, and net gaming results over any chosen date range. Reviewing this data regularly helps you make informed decisions about your gambling habits.
At any time, you may opt out of all promotional emails, SMS messages, and bonus offers from q99. Removing promotional noise from your experience can reduce the temptation to deposit or play when you had not originally planned to. You can manage your communication preferences directly from your q99 account settings.
How to Activate These Tools
Steps to apply responsible gaming controls on your q99 account
- Log in to your q99 account using your registered credentials.
- Navigate to "Account Settings" from the main menu of your profile.
- Select "Responsible Gaming" from the settings options.
- Choose the tool you wish to apply — Deposit Limit, Session Limit, Time-Out, or Self-Exclusion.
- Enter your chosen parameters (amount, duration, etc.) and confirm your selection.
- Changes that reduce limits or restrict access take effect immediately. Increases to limits require a mandatory waiting period before they apply.
Warning Signs to Watch For
Honest self-assessment is the first step toward staying in control
Problem gambling can develop gradually and may be difficult to recognise in yourself. The following signs may indicate that gambling has moved beyond healthy entertainment. If several of these apply to you, we strongly encourage you to use q99's self-exclusion tool or reach out to support.
- You spend more money on gambling than you originally intended, or more than you can comfortably afford to lose.
- You chase losses — placing additional bets in an attempt to recover money you have already lost.
- Gambling interferes with your work, studies, family responsibilities, or personal relationships.
- You feel restless, anxious, or irritable when you are not gambling or when you try to cut back.
- You borrow money, sell personal belongings, or use funds set aside for essential expenses in order to fund your gambling.
- You hide your gambling activity from family members or close friends, or feel shame or guilt after a gambling session.
- You use gambling as a primary way to cope with stress, loneliness, depression, or other emotional difficulties.
Recognising a problem is a sign of strength, not weakness. q99's responsible gaming tools are available to every player at no cost, and using them will never put your account balance or withdrawal rights at risk.
At a Glance
Core player protection features available on q99
Protecting Minors
q99 has a zero-tolerance policy toward underage gambling
The q99 Platform is strictly for individuals aged 21 and above. We verify the age of players during the account registration and identity verification process, and we reserve the right to request additional proof of age at any point. Any account found to belong to a person under 21 will be immediately closed and any outstanding balance returned where possible.
If you share a device or a home with children or younger family members, we strongly recommend taking the following precautions to prevent underage access to gambling platforms:
- Log out of your q99 account fully after every session and never save your password on a shared device.
- Use device-level parental control software to restrict access to gambling-related websites on shared computers, tablets, or smartphones.
- Keep your q99 login credentials private — do not share your username or password with anyone, including older teenagers.
- Talk openly with younger family members about the risks of gambling and the legal age requirement of 21+ in place at q99.
Getting Help & Support
You are never alone — q99 support is available around the clock
If you feel that gambling is causing financial, emotional, or personal harm to you or someone close to you, reaching out is the right move. q99's support team is available 24 hours a day, 7 days a week, and will treat every responsible gaming enquiry with complete confidentiality and without judgment.
In addition to q99's own support resources, players in Bangladesh experiencing problem gambling are encouraged to speak with a trusted family member, a mental health professional, or a community counsellor. Taking that first step to talk about the issue is often the most important one.
Our dedicated support team is available 24/7 to assist with deposit limits, time-outs, self-exclusion requests, account closures, and any other responsible gaming matter. Write to us with the subject line "Responsible Gaming Request".
[email protected]q99 offers cricket betting, live casino, slots, and a wide range of games for the purpose of entertainment. Before you play, decide on a budget you are fully comfortable losing, treat any winnings as a bonus rather than expected income, and stop when you have reached your limit for the session. Never gamble to recover debt, and never borrow money to fund gambling activity.
All session timers, deposit limit resets, and time-out periods on the q99 Platform operate on Bangladesh Standard Time (BST, UTC+6). Daily limits reset at midnight BST. If you have any questions about when a limit or restriction period expires, contact [email protected] for clarification.
q99 reviews and updates its Responsible Gaming policy periodically to reflect best practices in player protection. Material changes will be communicated to registered players by email. Continued use of the q99 Platform following any update constitutes acceptance of the revised policy.
Ready to enjoy q99 responsibly? Explore our games, review our FAQ for account help, or sign in to manage your responsible gaming settings right now.
Sign In to Manage Your Settings Read the q99 FAQ Return to Home